24/7 emergency dispatchServing Waco, Hewitt, Woodway & nearby

About Falcon 5 Plumbing & HVAC

Built for Fast Response and Long-Term Fixes

Falcon 5 Plumbing & HVAC was built around one promise: when you call with an urgent heating, cooling, or plumbing problem, you get clear communication, honest options, and work that holds up.

4.9 Google rating · 142+ reviewsLicensed & insured1-year labor warrantyUpfront pricing before work begins

Who We Are

We are a dual-trade shop serving Greater McLennan County — one team, both trades, so a cooling complaint that turns out to be a condensate problem or a water heater call that turns into an electrical fix does not require a second company and a second invoice.

Our technicians are trained to diagnose root causes, not symptoms. A cooling complaint might be a dirty coil, a failing capacitor, a duct problem, or a system near the end of its life. A plumbing issue might be a fixture repair, a hidden supply leak, or a tank that needs replacement planning instead of another temporary patch. Confirming which one it is — before recommending anything — is the whole job.

Local context matters here. Central Texas heat, mixed-age housing stock, and varied plumbing infrastructure create very different conditions from one neighborhood to the next. That experience helps us diagnose faster and recommend fixes that match how systems actually perform in area homes.

How Dispatch Works

Every call follows the same sequence, whether it comes in at 2 PM or 2 AM.

  1. You call, a person answers

    Dispatch triages urgency first — active water, no cooling in serious heat, no heat in a cold snap, sewer backup — then everything else.

  2. The right tech gets routed

    One dual-trade team handles both HVAC and plumbing, so the visit is matched to the actual problem, not whoever happens to be free.

  3. Diagnosis before pricing

    The technician confirms the failure pattern, then presents written options with tradeoffs. You approve the price before paid work starts.

  4. Fix, verify, explain

    We check related components, verify final performance, and tell you in plain language what was fixed and what to watch for next.

What the 1-Year Labor Warranty Means

Every repair we complete is backed by a one-year labor warranty. If our workmanship fails within that year, we come back and make it right. That standard changes how we work: technicians check related components, verify final performance before leaving, and flag risks that could need attention before the next season — because a callback costs us, not you.

Good service also includes education. When we finish a job, we explain what was repaired, which warning signs deserve a faster call next time, and what maintenance lowers future risk. Clear findings, realistic options, no pressure.

What Waco Neighbors Say

4.9from 142+ Google reviewsRead all reviews →

Our sink was leaking, so Falcon 5 Plumbing responded to our AHS request for service. The response was almost immediate and our technician came out that day. Within a few hours, we had a new sink installed. He was very professional considerate, and did a great job.
gabriel brodie · Waco · Google Reviews
Had a last minute emergency. Amazing response from the owner himself and came out to save the day. If you're looking for a true honest HVAC/plumbing company, give them a call.
John Gallo · Waco · Google Reviews
Needed a gas line run for my generator. Falcon 5 came and took care of it. They're honest on time and very reasonably priced.
fred smith · Waco · Google Reviews

Where to Start

Book a visit

Put the promise to the test.

Tell us what is going on and dispatch will route the right technician. If the problem is active right now, skip the form and call — someone answers around the clock.

  • Same-day appointments for active problems
  • Upfront pricing — you approve before work starts
  • Licensed & insured, 1-year labor warranty
  • 4.9★ on Google from 142+ local reviews

Faster to talk it through?

+1 (254) 717-0083

24/7 emergency dispatch

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Call +1 (254) 717-0083