Social Proof
Trusted by Waco Customers and Businesses
Our reputation is built on fast response, clean workmanship, and honest guidance. Every quote below is a real customer, with the original name, city, rating, and date.
4.9
from 142 Google reviews · last updated June 2026
“This guys are 5 stars all the way!! Great price, awesome customer service and fast/reliable. Had emergency water leak during cold storm, roads iced up. No other plumbing services could make it, but these guys came through and fixed me up.”
casey klajbor
Waco · January 2026 · Google Reviews
“Our sink was leaking, so Falcon 5 Plumbing responded to our AHS request for service. The response was almost immediate and our technician came out that day. Within a few hours, we had a new sink installed. He was very professional considerate, and did a great job.”
gabriel brodie
Waco · January 2026 · Google Reviews
“New to Waco and lucked out with this company. Had to change out a fuse so we had heat for the ice storm. Great guy and great service!! Highly recommend and will use again if need be.”
Debbie Owen
Waco · January 2026 · Google Reviews
“Great price. Late one night during the Jan 2026 multi-day ice event, we had an outdoor faucet go haywire. We panicked and called Falcon 5. They answered immediately and got there right away.”
Sara Lefever
Waco · February 2026 · Google Reviews
“I usually don't leave Google reviews, but after the work that was done at my house in Waco, Texas, I felt like I needed to because it's hard to find companies that actually do what they say anymore.”
Samuel
Waco · January 2026 · Google Reviews
“My name is Jessica Sanders and I'm a student at Baylor University in Waco, Texas. Falcon 5 Plumbing & Air Conditioning recently did a full water heater installation for our dorm building. Great clarity and clean execution.”
Jessica
Waco · January 2026 · Google Reviews
“Had a last minute emergency. Amazing response from the owner himself and came out to save the day. If you're looking for a true honest HVAC/plumbing company, give them a call.”
John Gallo
Waco · October 2025 · Google Reviews
“Had my AC system go out they responded within a few minutes and were able to diagnose the problem quickly. We didn't need a new system and they were very clear on cost and repairs.”
Aaiyah Brown
Waco · October 2025 · Google Reviews
“I always know we can count on Joseph and his team at Falcon 5 to help us out for anything plumbing and AC. Even at almost 11pm on the weekend they were there and did it right.”
Chris Vangsnes
Waco · July 2025 · Google Reviews
“Needed a gas line run for my generator. Falcon 5 came and took care of it. They're honest on time and very reasonably priced.”
fred smith
Waco · January 2026 · Google Reviews
“Joseph Puttrich with Falcon 5, plumbing and HVAC, did an incredible job fixing my AC and was very professional. What stood out was his respect and professionalism.”
Hayley Leonard
Waco · September 2025 · Google Reviews
“5 Stars! This company was fast, respectful, and very helpful. They diagnosed the issue quickly and gave me a fair price.”
Richard Benvenutti
Waco · August 2025 · Google Reviews
“Fantastic! Joseph was the best and very quick. In and out in about 15 minutes and fixed the kitchen sink with no extra delay.”
Christopher Coring
Whitney · April 2025 · Google Reviews
“Had an emergency this weekend while I was out of town for work. Joseph came out quickly and fixed my AC drain.”
Keith Cormier
Waco · October 2025 · Google Reviews
“I own a business and had an emergency in the heat. Our AC system had failed and everyone was hot. Falcon 5 came out, handled it professionally, and fixed it.”
Robert Abrego
Killeen · June 2025 · Google Reviews
“Joseph took care of everything we needed and more. We needed a leak checked out under our sink and he had the replacement part in his truck and fixed it in a flash.”
Thomas Benton
Waco · July 2025 · Google Reviews
“I was impressed how fast and professional the job was done. To everyone with a problem, call these guys and you will be glad you did.”
Norman Raines
Waco · November 2025 · Google Reviews
“Contacted several HVAC companies to install a new system in my home, I had a 76-year-old built system, and Falcon 5 was affordable with impeccable installation quality.”
Julie F
Waco · August 2025 · Google Reviews
“My mother's air conditioner quit working in the middle of July. Falcon 5 came out quickly and replaced parts on the spot. Her house was cool again in just a few hours.”
Kristal Wade
Waco · July 2025 · Google Reviews
“Joseph was so helpful and worked until the job was completed. He was very efficient and very reasonable on pricing. Thanks to the team - we will be calling anytime we need help.”
Vickie Pittman
Waco · July 2025 · Google Reviews
“I recommend Falcon 5 plumbing to anyone that needs plumbing or AC fixed. These guys are good and fast to respond and very professional.”
Randy Gonzales
Waco · January 2026 · Google Reviews
“I can't say enough about this company. From the first phone call to the completion, they made sure my plumbing and drain issues were completed.”
Kim Pittman
Waco · July 2025 · Google Reviews
How we read these reviews
Reviews are not decoration — we treat them as service notes. Customers mention late-night leaks, ice-storm repairs, AC systems that quit in July, water heaters, gas-line work, and drains. What we look for: did we answer fast, did the customer understand the diagnosis before approving work, did the repair hold, and did we leave clear next steps. Fast response during a storm and clear cost before work are the details we want repeated on every future call.
Match Review Proof to the Right Service
Local plumbing reviews
Leaks, fixtures, drains, water pressure, and recurring plumbing calls.
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Urgent plumbing outcomes
Active water, backups, failed shutoffs, and no-water situations.
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Cooling repair feedback
Warm air, frozen coils, weak cooling, and same-day diagnosis.
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Whole-system HVAC feedback
Airflow, thermostat, heat pump, and mixed comfort symptoms.
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Year-round comfort service
Maintenance, tune-ups, airflow checks, and comfort planning.
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Hot-water diagnostic feedback
No hot water, pilot trouble, breaker trips, and tank symptoms.
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Ready to be the next five-star call?
Same dispatch standard the reviews describe: a person answers, urgency gets triaged, and you approve pricing before paid work starts.