Social Proof
Our reputation is built on fast response, clean workmanship, and honest guidance.
4.9/5 from 134 Google reviews (last updated May 2026).
Reviews are not just decoration on the page. We read them for specific feedback on answer speed, arrival timing, repair explanations, pricing approval, cleanup, and whether the problem stayed fixed.
When a customer mentions something useful, we treat it as a service note. Fast response during a storm, clear cost before work, and a technician explaining the fix are the details we want repeated on future calls.
Source profile: View live review profile
Rating: 5/5
"This guys are 5 stars all the way!! Great price, awesome customer service and fast/reliable. Had emergency water leak during cold storm, roads iced up. No other plumbing services could make it, but these guys came through and fixed me up."
casey klajbor • Waco
Source: Google Reviews
Review date: January 2026
Source URL: Not published
Rating: 5/5
"Our sink was leaking, so Falcon 5 Plumbing responded to our AHS request for service. The response was almost immediate and our technician came out that day. Within a few hours, we had a new sink installed. He was very professional considerate, and did a great job."
gabriel brodie • Waco
Source: Google Reviews
Review date: January 2026
Source URL: Not published
Rating: 5/5
"New to Waco and lucked out with this company. Had to change out a fuse so we had heat for the ice storm. Great guy and great service!! Highly recommend and will use again if need be."
Debbie Owen • Waco
Source: Google Reviews
Review date: January 2026
Source URL: Not published
Rating: 5/5
"Great price. Late one night during the Jan 2026 multi-day ice event, we had an outdoor faucet go haywire. We panicked and called Falcon 5. They answered immediately and got there right away."
Sara Lefever • Waco
Source: Google Reviews
Review date: February 2026
Source URL: Not published
Rating: 4/5
"I usually don't leave Google reviews, but after the work that was done at my house in Waco, Texas, I felt like I needed to because it's hard to find companies that actually do what they say anymore."
Samuel • Waco
Source: Google Reviews
Review date: January 2026
Source URL: Not published
Rating: 4/5
"My name is Jessica Sanders and I'm a student at Baylor University in Waco, Texas. Falcon 5 Plumbing & Air Conditioning recently did a full water heater installation for our dorm building. Great clarity and clean execution."
Jessica • Waco
Source: Google Reviews
Review date: January 2026
Source URL: Not published
Rating: 5/5
"Had a last minute emergency. Amazing response from the owner himself and came out to save the day. If you're looking for a true honest HVAC/plumbing company, give them a call."
John Gallo • Waco
Source: Google Reviews
Review date: October 2025
Source URL: Not published
Rating: 5/5
"Had my AC system go out they responded within a few minutes and were able to diagnose the problem quickly. We didn't need a new system and they were very clear on cost and repairs."
Aaiyah Brown • Waco
Source: Google Reviews
Review date: October 2025
Source URL: Not published
Rating: 4/5
"I always know we can count on Joseph and his team at Falcon 5 to help us out for anything plumbing and AC. Even at almost 11pm on the weekend they were there and did it right."
Chris Vangsnes • Waco
Source: Google Reviews
Review date: July 2025
Source URL: Not published
Rating: 4/5
"Needed a gas line run for my generator. Falcon 5 came and took care of it. They're honest on time and very reasonably priced."
fred smith • Waco
Source: Google Reviews
Review date: January 2026
Source URL: Not published
Rating: 5/5
"Joseph Puttrich with Falcon 5, plumbing and HVAC, did an incredible job fixing my AC and was very professional. What stood out was his respect and professionalism."
Hayley Leonard • Waco
Source: Google Reviews
Review date: September 2025
Source URL: Not published
Rating: 5/5
"5 Stars! This company was fast, respectful, and very helpful. They diagnosed the issue quickly and gave me a fair price."
Richard Benvenutti • Waco
Source: Google Reviews
Review date: August 2025
Source URL: Not published
Rating: 4/5
"Fantastic! Joseph was the best and very quick. In and out in about 15 minutes and fixed the kitchen sink with no extra delay."
Christopher Coring • Whitney
Source: Google Reviews
Review date: April 2025
Source URL: Not published
Rating: 5/5
"Had an emergency this weekend while I was out of town for work. Joseph came out quickly and fixed my AC drain."
Keith Cormier • Waco
Source: Google Reviews
Review date: October 2025
Source URL: Not published
Rating: 4/5
"I own a business and had an emergency in the heat. Our AC system had failed and everyone was hot. Falcon 5 came out, handled it professionally, and fixed it."
Robert Abrego • Killeen
Source: Google Reviews
Review date: June 2025
Source URL: Not published
Rating: 3/5
"Joseph took care of everything we needed and more. We needed a leak checked out under our sink and he had the replacement part in his truck and fixed it in a flash."
Thomas Benton • Waco
Source: Google Reviews
Review date: July 2025
Source URL: Not published
Rating: 3/5
"I was impressed how fast and professional the job was done. To everyone with a problem, call these guys and you will be glad you did."
Norman Raines • Waco
Source: Google Reviews
Review date: November 2025
Source URL: Not published
Rating: 5/5
"Contacted several HVAC companies to install a new system in my home, I had a 76-year-old built system, and Falcon 5 was affordable with impeccable installation quality."
Julie F • Waco
Source: Google Reviews
Review date: August 2025
Source URL: Not published
Rating: 4/5
"My mother's air conditioner quit working in the middle of July. Falcon 5 came out quickly and replaced parts on the spot. Her house was cool again in just a few hours."
Kristal Wade • Waco
Source: Google Reviews
Review date: July 2025
Source URL: Not published
Rating: 3/5
"Joseph was so helpful and worked until the job was completed. He was very efficient and very reasonable on pricing. Thanks to the team - we will be calling anytime we need help."
Vickie Pittman • Waco
Source: Google Reviews
Review date: July 2025
Source URL: Not published
Rating: 5/5
"I recommend Falcon 5 plumbing to anyone that needs plumbing or AC fixed. These guys are good and fast to respond and very professional."
Randy Gonzales • Waco
Source: Google Reviews
Review date: January 2026
Source URL: Not published
Rating: 2/5
"I can't say enough about this company. From the first phone call to the completion, they made sure my plumbing and drain issues were completed."
Kim Pittman • Waco
Source: Google Reviews
Review date: July 2025
Source URL: Not published
Canonical trust links
The reviews here are not polished sales copy. Customers talk about late-night leaks, ice-storm repairs, AC systems that quit in July, water heaters, sink leaks, gas-line work, and drain problems. Those details matter because they show what happened on real calls, not just a star rating.
The most useful comments mention whether Falcon 5 answered, showed up, explained the repair, gave a fair price, and left the home working again. That is the kind of feedback we pay attention to internally.
We look for patterns we can act on. If customers mention fast response during a storm, we protect that dispatch standard. If they mention clear pricing, we keep estimate approval front and center. If they mention repeat trust, cleanup, or professionalism, we use that as the baseline for the next call.
For HVAC calls, we want customers to know whether the system was repaired, whether the technician explained the failure, and whether replacement was discussed honestly when needed. For plumbing calls, we want reviews to make clear whether water was controlled, the repair was explained, and the home was left usable.
A review page should help a customer decide whether to call, so we keep the original names, cities, dates, ratings, and source notes visible. For the newest public feedback, use the live review profile linked above.