Privacy Policy

Falcon5 Services LLC, doing business as Falcon 5 Plumbing & HVAC ("Falcon 5", "we", "us", or "our") respects your privacy. This policy explains how we collect, use, and protect information when you use our website at Falcon 5 Plumbing & HVAC.

What We Collect

We collect contact details you submit through forms or calls, including name, phone, email, address, and service details needed to schedule support. Service details may include the type of HVAC or plumbing issue, whether the concern is urgent, preferred appointment timing, equipment or fixture notes, and messages you choose to send with the request.

How We Use Information

We use your information to return your service request, provide dispatch routing, communicate about scheduling, prepare technicians for the visit, and improve our customer experience. For example, a no-cooling request may be routed differently from a planned maintenance request, and an active leak request may require faster follow-up than an estimate for a future replacement.

We may also use submitted details to maintain service records, confirm warranty or follow-up needs, respond to customer questions, and improve the usefulness of our Waco HVAC, plumbing, emergency service, financing, blog, and service-area pages.

Cookies and Analytics

We may use analytics tools to understand page usage and improve the site. This helps us improve service pages, response choices, and mobile experience quality. Analytics may show which pages people visit, how they navigate between service pages, and whether forms or phone links are working as expected.

Analytics data is used in aggregate where possible. It helps us find broken paths, confusing pages, slow pages, or service information that needs to be clearer for customers trying to schedule HVAC or plumbing help.

Data Sharing

We do not sell personal information. We may share only what is required to respond to your service request, process communications, support scheduling, maintain business records, or comply with law. Service information may be available to team members, dispatch systems, communication providers, hosting providers, analytics tools, and other vendors who help us operate the website and respond to requests.

Retention and Security

We keep service and contact information only as long as reasonably needed for scheduling, customer support, business records, warranty follow-up, legal obligations, and operational reporting. We use practical safeguards to protect submitted information, but no website, email, form, or network system can be guaranteed to be perfectly secure.

Access to service information is limited to people and systems that need it for operations, customer support, scheduling, reporting, or legal compliance. We also try to avoid collecting sensitive details that are not needed for HVAC or plumbing service. Customers should not submit passwords, payment card numbers, medical information, or unrelated sensitive records through general website forms.

SMS, Phone, and Email Follow-Up

When you submit a request, we may contact you by phone, text message, or email to confirm details, schedule service, provide updates, request missing information, or follow up after a visit. Message frequency depends on the service request and customer conversation. Standard message and data rates may apply depending on your carrier.

Service Records and Website Requests

A website request may become part of a service record if it leads to dispatch, an estimate, a repair, warranty follow-up, financing discussion, or customer support conversation. Those records help us understand what was requested, what was scheduled, and what communication occurred before and after the visit.

Service records may also help us identify repeat issues, confirm prior recommendations, prepare for future appointments, and answer customer questions about previous work. This recordkeeping is intended to support service follow-up, not to sell personal information.

If you contact us through a phone link, form, or email address listed on the website, we use that communication in the context of the request you made: scheduling, service support, follow-up, or business administration.

We aim to keep that use practical, limited, and tied to the service relationship.

Questions about privacy or service records can be sent to the contact address listed on this site.

We review those requests in the context of the service relationship.

Your Choices

You can request correction or deletion of non-required account or form data by contacting us at josephputtrich@gmail.com. Some records may need to be retained for legal, warranty, accounting, security, fraud prevention, or business continuity reasons.

Updates

We may update this policy as business practices change. The latest version is always published at this page.